Damaged, defective, missing or incorrect items
If your order arrives damaged, a device does not work out of the box, an item is missing, or you received the wrong item, contact us within 7 days of delivery through the contact page. Include your order number and clear photos of the item and the packaging.
What happens next
After we review the photos we will offer a replacement of the same item, an equivalent item if it is out of stock, or a refund to the original payment method.
Bulk orders
Report shortages or damage on bulk orders within 48 hours of delivery so we can check the case count. Please keep the outer box until the issue is resolved.
What we cannot accept
For health and safety reasons we cannot accept returns of opened or used products unless they were defective on arrival, and we cannot refund change-of-mind orders once they have shipped.
Cancellations
You can cancel an order before it ships by contacting us. Once an order has shipped it cannot be cancelled.